How do I start a Return?Updated 10 months ago

Hey MagMod Community!

We want you to love your gear as much as we do! If you need to return something, no worries—just follow these simple steps:

How to Return Your Gear

1. Check Our Return Policy: First, peek at our RETURN POLICY. You’ve got 30 days to return items in their original condition. Easy peasy!

2. Start Your Return: Head over to our RETURN PORTAL. Grab your order number and reason for returning, and let’s get rolling!

3. Choose Your Shipping Style:

   1. Option 1: DIY Shipping – Use your favorite carrier at your own cost. Just make sure it’s trackable so you can keep tabs on it!
   2. Option 2: Pre-Paid Label – Want us to make it easier? Select this in the portal! Just know the label cost will be deducted from your refund.

4. Pack It Up: Carefully pack your item in its original packaging, including all the goodies—accessories, manuals, and more! 

5. Ship It Out: Drop off your package with your chosen carrier or use the pre-paid label. Don’t forget to keep your tracking number handy!

6. Get Your Refund: Once we get your gear back and give it the once-over, we’ll process your refund. It usually hits your original payment method in a few business days. If you used a pre-paid label, we’ll deduct that cost from your refund.

Need a Hand?

Got questions or need some extra support? Our awesome customer support team is here for you! Reach out 👉 HERE👈

Thanks for being part of the MagMod family! We can’t wait to serve you again!

Cheers,
The MagMod Team