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MagMod's Shipping PolicyUpdated 6 months ago

MagMod's Shipping Policy

Your order will process for 24-48 hours before being shipped, with the majority of orders shipping during the next business day. Please note that we ship orders Monday through Friday so any order placed on Friday afternoon, Saturday, or Sunday will go out the following Monday. We also do not ship on major holidays (New Years Day, Independence Day, Thanksgiving, Christmas, etc).

 

Track your Package

Once the shipping label is printed, an email with your tracking information will be sent to the email provided when you placed your order. 

 

PO Boxes and APO's

Yes, we do ship to both PO Boxes and APO's. 


International Shipping:

MagMod will ship to most countries.  However we will NOT ship to the following countries:  
Belarus
Cuba
Iran
North Korea
Russia
Sudan
Syria
Ukraine -Crimera and covered regions
(please not that this list can change at any time as US policy changes.  -updated 1/2024)

 

Combine Shipping

Once you have submitted your order and it has been processed we cannot combine it with any other open orders. 

 

Change of Address

Occasionally, customers enter an incorrect address at checkout. If you have made an error, please be sure to contact us ASAP at [email protected]. We cannot guarantee that the change can be made, but we will make our best effort. Unfortunately, we cannot change the address after your order has shipped. 

 

Return to Sender

Return to sender packages are those that are returned back to us as undeliverable. All return to sender charges will be passed on to the customer. If there is an error in the shipping address causing the package to be returned, there may be a charge to resend it to to the correct address. Please review your shipping address carefully before you submit your order. If you see a problem and need us to fix the address, please contact as soon as possible at [email protected].

 

Cancellations

If you would like to cancel an order, please contact us as quickly as possible at [email protected]. We will do our best to accommodate you. Unfortunately, because our order fulfillment process is designed to get the order to you as quickly as possible, we cannot guarantee we will always be able to cancel an order once it has been placed. 

 

Lost or Stolen Packages 

If you believe there is an issue with your order's delivery or that it is lost, please contact us at [email protected] so that we can look into it.

MagMod is not responsible for products that are lost in transit back to us as part of a return. Our return policy allows the customer to choose to send the return using their own courier or using our own return label. If you choose your own courier we recommend tracking and delivery confirmation.

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