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Missing Order Confirmation or Pending OrderUpdated 2 months ago

I Didn’t Get My Order Confirmation or My Order Continues to List as Pending, What Do I Do?

If you haven't gotten your order confirmation, a very likely reason is that either there was a typo when you entered your email address, or the order confirmation email was filtered into your spam box. Those are the reasons 80% of the time.  Below are a few other reasons why you may not be seeing a confirmation email or your order stays pending:


  • Your payment was never received. This could be because your payment was denied by your credit card company, and you might need to correct your credit card transaction.

  • The same would apply if you attempted to complete your purchase using PayPal, but never actually processed your payment on PayPal's side before finalizing on our site.  You will need to finalize your PayPal payment.

  • You paid for your order using PayPal e-Check. This payment is much like a paper check, and it takes 3-4 business days to clear before the payment is authorized on our end. If you sent an e-Check, it may still be processing.

  • Your order may not have finished processing and is in the final stages of preparing for shipment.  Please check back the next day after 6pm EST for the latest updated order status by logging into your MagMod account.

  • If you don't believe any of the previous reasons are the case, well.... sometimes glitches do occur on our website.  This is very rare, but if you think your order was received and paid for correctly but you've got no email record of it or it's still pending after 72 hours, please contact us so we can review your order's status.
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