# magnetmod

> Public Help Center articles for magnetmod.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is MagMod?](https://support.magnetmod.com/en-US/what-is-magmod-794061.md): Hello, Photographer!. Welcome to the world of MagMod, where we make your flash photography simpler, faster, and more creative. Whether you’re a seasoned pro or an enthusiastic hobbyist, our innovative magnetic modifiers and accessories are designed t
- [MagMod's Story](https://support.magnetmod.com/en-US/magmods-story-232259.md): Welcome to MagMod! We are thrilled to share our journey with you. Since our inception in 2013, sparked by a wildly successful Kickstarter campaign, we’ve emerged as a globally recognized leader in flash modification, right from our base in sunny Tucs
- [Ultimate MagMod Setup & Compatibility Guide](https://support.magnetmod.com/en-US/ultimate-magmod-setup-and-compatibility-guide-1431979.md): ✨Your All-In-One Guide to Getting Lit (the MagMod Way) ✨. Whether you're using a speedlight, a round-head flash, or a studio strobe, this guide walks you through everything you need to get started with the right MagMod gear for your light. We designe
- [MagMod's Observed Holidays and Days Off](https://support.magnetmod.com/en-US/magmods-observed-holidays-and-days-off-232222.md): Here at MagMod, we work hard AND we play hard!. While we do our best to process orders and respond to emails ninja-fast, we do observe the following holidays and shoo our hard-working employees out the door to spend time resting, visiting family, and
- [Where Can I Purchase MagMod Products?](https://support.magnetmod.com/en-US/where-can-i-purchase-magmod-products-232275.md): The ultimate destination for all your MagMod gear is right here on our website! Head over to magnetmod.com to explore our full range of modifiers and find the perfect fit for your photography needs. You can also shop for many of our modifiers on Amaz
- [Do I need a MagGrip 2?](https://support.magnetmod.com/en-US/do-i-need-a-maggrip-2-510464.md): The
- [Will the MagGrip 2 Fit My Flash?](https://support.magnetmod.com/en-US/will-the-maggrip-2-fit-my-flash-232329.md): We know it’s hard to believe that a system can be universal... But with MagMod it’s true!. The MagMod modifier system works so well because of the universal design of the MagGrip 2. The MagGrip 2 is a patented design made of high-quality silicone rub
- [How to Install the MagGrip 2](https://support.magnetmod.com/en-US/how-to-install-the-maggrip-2-232332.md): We know that when you first get your MagGrip 2, you might struggle a bit with that first installation attempt. The fit is meant to be snug, so it happens to the best of us. But the good news is that once it is situated on your flash, there's no rea
- [Will Magnets Harm My Hard-Drive?](https://support.magnetmod.com/en-US/will-magnets-harm-my-hard-drive-232224.md): While we all learn about how magnets work in school, we usually know less about them than we think. And there's a ton of misinformation out there about magnets, especially in relation to technology and electronics. Heck, Mythbusters even once investi
- [Will Magnets Damage My Camera Gear or Electronic Equipment?](https://support.magnetmod.com/en-US/will-magnets-damage-my-camera-gear-or-electronic-equipment-232239.md): In as few words as possible, as far as your camera gear goes we can confidently say: ABSOLUTELY NOT. But to make you feel a bit more comfortable about the idea of having powerful magnets around sensitive electronics, we made the above video showing y
- [What is that little gold screw for?](https://support.magnetmod.com/en-US/what-is-that-little-gold-screw-for-471502.md): Ever wonder what the heck that little gold screw is for?. The 1/4-20 Adapter is a universal standard 1/4-20 threaded screw that allows you to easily attach anything with a 1/4-20 insert to a MagShoe 2. There's one included in every MagShoe 2 package
- [Is MagMod 2 compatible with the original line?](https://support.magnetmod.com/en-US/is-magmod-2-compatible-with-the-original-line-564186.md): All MagMod 2 products are compatible with the previous MagMod system. However, for the best experience, we recommend using each modifier alongside other modifiers of the same version. From the beginning of the MagMod 2 design improvements, our focus
- [Will the XL Line work with my light?](https://support.magnetmod.com/en-US/will-the-xl-line-work-with-my-light-233162.md): One of the major goals in releasing our XL line is to make our modifiers more accessible to folks that use monolights, studio strobes, and even some video lights. So naturally one of the first questions that might come to mind is, 'Will this be comp
- [MagMod's 1-Year Limited Warranty](https://support.magnetmod.com/en-US/magmods-1-year-limited-warranty-232280.md): We would love to guarantee that our products will last forever, but we know that sometimes stuff just happens. If for any reason one of your products has failed, degraded, or just flat out broke due to manufacturing defects, please contact us immedi
- [MagMod's Return Policy](https://support.magnetmod.com/en-US/magmods-return-policy-232288.md): From the very beginning, we at MagMod set out to create the best flash modifier system ever, and we stand by our products and every one of our loyal customers. That is why every purchase comes with a no-nonsense 30 day Satisfaction Guarantee. If yo
- [MagMod's Shipping Policy](https://support.magnetmod.com/en-US/magmods-shipping-policy-232291.md): Your order will process for 24-48 hours before being shipped, with the majority of orders shipping during the next business day. Please note that we ship orders Monday through Friday so any order placed on Friday afternoon, Saturday, or Sunday will g
- [Open Box Sale Policies](https://support.magnetmod.com/en-US/open-box-sale-policies-232223.md): Open box products are in good physical and working condition. The product looks and functions as originally intended. Products may have very minimal wear and the packaging may be opened or may include stickers, tears or dents. All products have been
- [Limited Liability](https://support.magnetmod.com/en-US/limited-liability-232286.md): All MagMod products have been designed to be safe to use with your camera gear, especially your Compact Flash and/or SD cards. MagMod is not liable for any damage to your cameras, flashes, lighting gear, computer equipment, or anything else you oper
- [What is the MagGrip 2?](https://support.magnetmod.com/en-US/what-is-the-maggrip-2-814372.md): Welcome to the world of MagMod! If you're a creative photographer looking to elevate your lighting game, you've probably heard of the MagGrip 2. But what exactly is it, and how can it transform your shooting experience? Let’s dive in!. The MagGrip 2
- [What is the MagSphere 2?](https://support.magnetmod.com/en-US/what-is-the-magsphere-2-232338.md): The MagSphere 2 is one of our most popular modifiers for a good reason. It's sleek, it's squishy, and it's super professional looking. And after all, who doesn't love a source of softer light that you can stick in your back pocket?. The MagSphere
- [What's the Difference Between the MagSphere 2 and the MagBounce 2?](https://support.magnetmod.com/en-US/whats-the-difference-between-the-magsphere-2-and-the-magbounce-2-233121.md): When it comes to diffusing light, the MagSphere 2 and the MagBounce 2 each have unique strengths that make them perfect for different scenarios. Let’s break down what makes each one special!. Think of the MagBounce 2 as a portable softbox for your fl
- [MagSphere 2 / MagSphere XL Color Temperature](https://support.magnetmod.com/en-US/magsphere-2--magsphere-xl-color-temperature-814383.md): Typical Speedlight and Monolights are balanced for daylight. This usually resides around the 5500°k mark but each flash brand can be slightly different. For example the Godox TT860II is stated to be balanced for 5300°K ± 200°K whereas the color tempe
- [Using the MagSphere 2 & MagGrid 2 together!](https://support.magnetmod.com/en-US/using-the-magsphere-2-and-maggrid-2-together-818410.md): Our most popular combo!. Ever wondered why photographers worldwide can’t get enough of the dynamic duo—MagGrid 2 and MagSphere 2? This powerhouse pair expertly hones in on your light, delivering it precisely where you need it while softly wrapping yo
- [What is the MagBounce 2?](https://support.magnetmod.com/en-US/what-is-the-magbounce-2-233120.md): Want a super easy, super sleek way to increase the apparent size of your light by 300%? Looking for all the benefits of a softbox without the bulk and hassle of setup? The MagBounce 2 is exactly the modifier you need!. The MagBounce 2 transforms your
- [What's the Difference Between the MagBounce 2 and the MagSphere 2?](https://support.magnetmod.com/en-US/whats-the-difference-between-the-magbounce-2-and-the-magsphere-2-814381.md): When it comes to diffusing light, the MagSphere 2 and the MagBounce 2 each have unique strengths that make them perfect for different scenarios. Let’s break down what makes each one special!. Think of the MagBounce 2 as a portable softbox for your fl
- [What are the Pro Gels?](https://support.magnetmod.com/en-US/what-are-the-pro-gels-233152.md): Gels are just plain cool—and most photographers would agree! If you want to add vibrant color effects to your shots or need to balance out tricky lighting conditions, our Pro Gels are about to become your new best friend. With MagMod’s Pro Gels, you
- [What Colors Are Included in the Pro Gel Kits?](https://support.magnetmod.com/en-US/what-colors-are-included-in-the-pro-gel-kits-233154.md): The MagMod Pro Gels were developed to be fast and easy to use and are more durable than anything. The embedded magnets make it sooo quick to gel your flash, either on their own or used alongside other MagMod modifiers. The improved polycarbonate mate
- [What is the MagGrid 2?](https://support.magnetmod.com/en-US/what-is-the-maggrid-2-233124.md): Meet the MagGrid 2—a game-changing tool that gives you pinpoint control over your lighting. No more spill—just pure, directed brilliance! With MagMod’s clever modular design, you can stack as many MagGrid 2 modifiers as your creativity demands. Each
- [What is the Beam Angle Produced by Stacking MagGrid 2's?](https://support.magnetmod.com/en-US/what-is-the-beam-angle-produced-by-stacking-maggrid-2s-233126.md): Ever wondered how beam angles work with our MagGrid 2? Let’s break it down! A single MagGrid 2 gives you a solid 40° beam angle right from your flash. But thanks to MagMod’s genius modular design, you can easily tweak that beam angle by stacking addi
- [Using the MagGrid 2 & MagSphere 2 together!](https://support.magnetmod.com/en-US/using-the-maggrid-2-and-magsphere-2-together-818409.md): Our most popular combo!
- [What's the Difference Between the MagSnoot 2 and the MagGrid 2?](https://support.magnetmod.com/en-US/whats-the-difference-between-the-magsnoot-2-and-the-maggrid-2-818418.md): The MagGrid 2 and MagSnoot 2 are both fantastic modifiers designed to help you control light spill from your flash, but they each bring their own unique strengths to the table. The MagGrid 2 delivers a versatile 40° beam with minimal light loss, maki
- [What is the MagSnoot 2?](https://support.magnetmod.com/en-US/what-is-the-magsnoot-2-233128.md): If you're into things like creating hair lights, pinpoint control of your light, or getting up close and personal with objects or products for your shots, then our sleek and professional looking MagSnoot 2 is just what you've always needed in your li
- [What's the Difference Between the MagGrid 2 and the MagSnoot 2?](https://support.magnetmod.com/en-US/whats-the-difference-between-the-maggrid-2-and-the-magsnoot-2-233130.md): The MagGrid 2 and MagSnoot 2 are both fantastic modifiers designed to help you control light spill from your flash, but they each bring their own unique strengths to the table. The MagGrid 2 delivers a versatile 40° beam with minimal light loss, maki
- [What is the MagBeam?](https://support.magnetmod.com/en-US/what-is-the-magbeam-233532.md): We don't mean to brag, but the MagBeam is hands down the most unique, versatile, and downright awesome fresnel lens flash modifier ever made for photographers!. When fully extended, the MagBeam paired with the Tele Lens delivers super-focused light w
- [Getting Started with the MagBeam](https://support.magnetmod.com/en-US/getting-started-with-the-magbeam-539039.md): Photo by Alan WohlgemutOur MagBeam is a revolutionary product designed to make creating focused light and light patterns incredibly easy. It's one of our most technical products, so here are a few important things to remember when setting up and usin
- [What lenses do I need to use the MagBeam?](https://support.magnetmod.com/en-US/what-lenses-do-i-need-to-use-the-magbeam-233588.md): The MagBeam has two lenses available: The Tele Lens and the Wide Lens*. Both lenses serve a unique purpose in shaping light like a boss. Think of it like having two prime lenses for your camera. One lens is to shoot wide while the other is for focusi
- [How to Use MagMasks](https://support.magnetmod.com/en-US/how-to-use-magmasks-231582.md): MagMasks are our custom-made stainless steel 'gobos' that create patterns of light to project through the MagBeam anywhere. They're like light stencils! Sweet, huh?. The MagMasks can only be used in conjunction with the MagBeam and Wide Lens. Its spe
- [What Exactly is the MagBox Pro System?](https://support.magnetmod.com/en-US/what-exactly-is-the-magbox-pro-system-819235.md): Get ready to elevate your lighting game with the MagBox Pro System! It all begins with the MagBox Pro, a series of softboxes that transforms your lighting setup like never before. Enhance your versatility with the MagShoe 2, an ergonomic cold-shoe br
- [How do I close my MagBox Pro?](https://support.magnetmod.com/en-US/how-do-i-close-my-magbox-pro-510476.md): Closing your MagBox for the first time? We've got your back! It's straightforward and easy. Simply locate the four white tabs protruding from the base. These sturdy tabs are designed for you to easily grip and pull upward. As you lift, the central ba
- [Why Doesn’t the Magbox Pro Line Have a Bounce Plate?](https://support.magnetmod.com/en-US/why-doesn%E2%80%99t-the-magbox-pro-line-have-a-bounce-plate-233443.md): The MagBox Pro series were designed from the ground up to deliver the most even light at the diffusion panel. We harnessed the directionality of speedlite flashes and designed a single diffuser to be evenly illuminated so there is no bounce plate nee
- [Can I Use The AD200 With The MagBox Pro?](https://support.magnetmod.com/en-US/can-i-use-the-ad200-with-the-magbox-pro-233442.md): Yes! The MagBox Pro System will work perfectly with your Godox AD200 (with the speedlite head / round head, not the bare bulb head). Actually, you can use 2!!. It's a pretty large speedlite so you may have to work a little bit harder to get the MagG
- [The Best Way to Open the Magbox Pro 36” Strip](https://support.magnetmod.com/en-US/the-best-way-to-open-the-magbox-pro-36%E2%80%9D-strip-233448.md): Like all MagMod products, the MagBox Pro 36" Strip is fast, easy, and awesome to use. However, there are a few best-practice tricks to opening it that can go unnoticed... So we made this short 2-min video that goes over them! We encourage all MagBo
- [What Is the Magshoe 2?](https://support.magnetmod.com/en-US/what-is-the-magshoe-2-232167.md): The MagShoe 2 is our dope ergonomic cold-shoe bracket that you can operate with just one hand, leaving you to keep your other hand on your camera. FAST & EASY
- [Will The MagShoe 2 Work With My Stand?](https://support.magnetmod.com/en-US/will-the-magshoe-2-work-with-my-stand-232168.md): The short answer? Yes!. The MagShoe 2 is compatible with any light stand with a ¼-20 or 5/8" (16mm) stud/spigot, which are the industry standard. It looks like this 👇
- [What is the MagRing 2?](https://support.magnetmod.com/en-US/what-is-the-magring-2-233445.md): The MagRing 2, when paired with the MagGrip 2 and Mag Shoe 2, is one of our cornerstone pieces of gear that opens up a world of possibilities when it comes to shooting photos in new and easier ways. Check out the video below to find out some of the c
- [Will A Speedring Adapter Work With My Studio Strobe?](https://support.magnetmod.com/en-US/will-a-speedring-adapter-work-with-my-studio-strobe-233447.md): The MagBox Pro series softboxes are designed to work with studio strobes through an optional MagBox Speedring Adapter for the following brand mounts: Elinchrom, Paul C. Buff, Bowens, and Profoto. How about the Profoto B2?. Yes! The Profoto Speedring
- [Should I Get A MagBox Case?](https://support.magnetmod.com/en-US/should-i-get-a-magbox-case-232156.md): There's something to be said for first impressions. Like how you never get a second chance to make one. So when you're rolling up to a wedding shoot, or to a senior portrait shoot, or a restaurant for plating photos you want to look professional and
- [What are the MagBox Grids?](https://support.magnetmod.com/en-US/what-are-the-magbox-grids-684687.md): MaxBox Grids are a game-changer for precise lighting control! The magnet-based system for quick setup and removal is a major win for efficiency and ease of use. By using the MagGrid with the MagBox Pro, you’ll be able to direct light with pinpoint ac
- [What is the FocusDiffuser?](https://support.magnetmod.com/en-US/what-is-the-focusdiffuser-233444.md): The MagBox 24'' Octa FocusDiffuser controls light like a grid, but also focuses light like a lens, all while keeping it super soft. Inside the FocusDiffuser, micro-structures alter the angle of light in a 40-degree beam angle, softly redirecting lig
- [What Is the Difference Between the Fabric Diffuser and the FocusDiffuser?](https://support.magnetmod.com/en-US/what-is-the-difference-between-the-fabric-diffuser-and-the-focusdiffuser-233446.md): The Fabric Diffuser (included with the MagBox Pro series) is a traditional fabric diffuser. It will help give you a wider area of softened light. The MagBox 24'' Octa FocusDiffuser is a radically different way to modify the light from our original Ma
- [What is the Reflector XL?](https://support.magnetmod.com/en-US/what-is-the-reflector-xl-281916.md): The masses have requested it, and we listened! You wanted a reflector with all the innovation and added features that MagMod is known to bring to the table with our other modifiers. And we like to think we hit it out of the park in our delivery. Dur
- [How to Swap the Base of the Reflector XL](https://support.magnetmod.com/en-US/how-to-swap-the-base-of-the-reflector-xl-293372.md): The Reflector XL comes with a Bowens mount, but if you want to switch to a Profoto or Godox mount we've got you covered too. (available for purchase separately) Whether it's going to be a permanent switch, or you've got different strobes and need to
- [What mount does the Reflector XL come with?](https://support.magnetmod.com/en-US/what-mount-does-the-reflector-xl-come-with-478706.md): The Reflector XL comes standard with a Bowens Mount. Additional mounts for Profoto and Godox are available to purchase separately to accommodate various studio lighting systems. You can learn how to swap the Reflector XL bases by checking out THIS AR
- [Is the MagMod Reflector XL compatible with the MagRing 2?](https://support.magnetmod.com/en-US/is-the-magmod-reflector-xl-compatible-with-the-magring-2-478798.md): Nope, the Reflector XL isn’t compatible with the MagRing 2. It’s specifically designed for direct attachment to studio strobes with Bowens, Godox, or Profoto mounts, using the right MagMod base mount. However, our MagSphere XL and MagGrid XL's are co
- [Can I Use the MagMod Reflector XL with Video Lights or Monolights?](https://support.magnetmod.com/en-US/can-i-use-the-magmod-reflector-xl-with-video-lights-or-monolights-801920.md): Hey, MagMod Family! 🌟. Got a question about using the Reflector XL with video lights or monolights? Let’s break it down!. The Reflector XL is primarily designed for use with studio strobes featuring Bowens, Godox, or Profoto mounts. This means it's
- [Tips and Tricks for Using MagMod's XL Line](https://support.magnetmod.com/en-US/tips-and-tricks-for-using-magmods-xl-line-801868.md): Hey, MagMod Family! 🌟. Looking to level up your skills with our XL line? For some fantastic tips and tricks, be sure to check out our latest video! It’s packed with insights to help you make the most of your gear. In the video, you’ll discover:. If
- [What is the MagSphere XL?](https://support.magnetmod.com/en-US/what-is-the-magsphere-xl-281918.md): We took our most popular speedlight modifier and we're putting it into the hands of all the strobe and monolight users that have wanted to use it for so long to create soft omnidirectional light. Meet the MagShpere 2's big brother, the MagSphere XL.
- [Does the MagMod XL Reflector Work with a Godox AD200Pro?](https://support.magnetmod.com/en-US/does-the-magmod-xl-reflector-work-with-a-godox-ad200pro-801858.md): Curious if our Reflector XL is compatible with your Godox AD200Pro? Let’s break it down!. Absolutely! The MagMod Reflector XL is designed to work seamlessly with the Godox AD200Pro. You’ll have all the creative flexibility you love, perfect for naili
- [MagSphere XL / MagSphere 2 Color Temperature](https://support.magnetmod.com/en-US/magsphere-xl--magsphere-2-color-temperature-814379.md): Typical Speedlight and Monolights are balanced for daylight. This usually resides around the 5500°k mark but each flash brand can be slightly different. For example the Godox TT860II is stated to be balanced for 5300°K ± 200°K whereas the color tempe
- [What are the MagGrid XL 20 and MagGrid XL 40?](https://support.magnetmod.com/en-US/what-are-the-maggrid-xl-20-and-maggrid-xl-40-281919.md): The ability to focus is so important in life. And perhaps doubly so for us photographers. The MagGrid XL 20 and MagGrid XL 40 are great tools to achieve greater control of your light, to focus it and really put the it where it's needed, and nowhere
- [How to Position Your MagGrid XL for Stacking](https://support.magnetmod.com/en-US/how-to-position-your-maggrid-xl-for-stacking-287624.md): Life is all about choices. And when using our Reflector XL there comes a new choice. The choice of, "Which direction do I want to face my MagGrid XL when I attach it to my Reflector XL?" And unlike some of the more philosophical choices that you migh
- [What are the XL Dome Gels?](https://support.magnetmod.com/en-US/what-are-the-xl-dome-gels-281920.md): We took our well-loved MagBox Gels and made them more accessible to folks with speedlights, monolights, and strobes with protruding bulbs that couldn't use them in the past. And while we were at it, we made them nigh indestructible in mere mortal ha
- [How to install the MagMod Dome Gels](https://support.magnetmod.com/en-US/how-to-install-the-magmod-dome-gels-293167.md): Hey, MagMod Family! ✨. Installing Dome Gels is a breeze, but with a little technique, it feels like pure magic. Let’s dive into how to get those gels in and out like a pro!. Get Set Up: Hold the Dome Gel and press it into the Reflector XL at a slight
- [Using the Case XL](https://support.magnetmod.com/en-US/using-the-case-xl-287682.md): When MagMod says that it's 'Fast. Easy. Awesome.' we take particular pride in that easy part... and storing our gear is no exception. We want you to be able to get your gear packed away at the end of a shoot just as easily as it was to deploy in the
- [What is the Beauty Dish XL 20?](https://support.magnetmod.com/en-US/what-is-the-beauty-dish-xl-20-834739.md): At MagMod, we believe in empowering photographers with innovative solutions that elevate their craft. The Beauty Dish XL 20 is more than just a lighting modifier; it’s a game-changer designed for the modern photographer. Here’s everything you need to
- [Will the Beauty Dish XL 20 work with my light?](https://support.magnetmod.com/en-US/will-the-beauty-dish-xl-20-work-with-my-light-834823.md): One of the major goals in releasing our XL line is to make our modifiers more accessible to folks that use monolights, studio strobes, and even some video lights. So naturally one of the first questions that might come to mind is, 'Will this be comp
- [How to Install the Beauty Dish](https://support.magnetmod.com/en-US/how-to-install-the-beauty-dish-821949.md): A beauty dish is an essential lighting modifier for soft yet focused light in portrait or beauty photography. To ensure optimal performance, it's important to properly install your beauty dish on your strobe. This guide will walk you through the inst
- [How to Swap Your Beauty Dish Mount](https://support.magnetmod.com/en-US/how-to-swap-your-beauty-dish-mount-821955.md): When using your beauty dish with different strobe brands, the mount adapter ensures compatibility. Follow this guide to install or swap the mount adapter on your beauty dish. Step 1: Prepare the Beauty Dish. Place the Beauty Dish face down on a flat,
- [How to Use Beauty Dish Modifiers: Diffusion Panel, Gels, Grids](https://support.magnetmod.com/en-US/how-to-use-beauty-dish-modifiers-diffusion-panel-gels-grids-822104.md): Beauty dishes are excellent for creating flattering, soft light with a slightly crisp edge. MagMod's modifiers—such as the diffusion panel, gels, and grids—allow you to refine and control this light even further. Here's how to get the most out of the
- [How does the Beauty Dish Pre-order Work?](https://support.magnetmod.com/en-US/how-does-the-beauty-dish-pre-order-work-841763.md): Hey, MagFam! We’re thrilled to announce that you can now pre-purchase our newest game-changer, the Beauty Dish XL 20! While you might have to hang tight a bit before it lands on your doorstep, we know you’re going to love it as much as we do. We get
- [The MagMount](https://support.magnetmod.com/en-US/the-magmount-326247.md): When we launched our MagMod XL Line, the first 500 customers who ordered received a free MagMod XL Essentials Pack, which included a brand new product named the MagMount. Most people loved them, but a few were a bit confused. So here's a quick tuto
- [What's Included In MagMod Kits?](https://support.magnetmod.com/en-US/whats-included-in-magmod-kits-232265.md): Kits are a great way to get everything you need to get started using MagMod, and also an easy way to save a bit of money vs buying everything separately. Starter Kit 2:. Pro Gel Bundle:. Weekend Warrior Bundle:. Professional Flash Kit 2:. MagMod Basi
- [What is the MagStand?](https://support.magnetmod.com/en-US/what-is-the-magstand-3734431.md): At MagMod, we design gear to solve real problems photographers face every day. The MagStand was created to rethink what a lightstand should be—fast to set up, incredibly stable, easy to travel with, and beautiful to use. Instead of relying on outdate
- [How to Use the MagStand](https://support.magnetmod.com/en-US/how-to-use-the-magstand-3734494.md): The MagStand was designed to feel intuitive the moment you pick it up. Every movement—from deploying the legs to adjusting the height—was engineered to be fast, controlled, and confidence-inspiring. Whether you’re setting up in a studio, working a we
- [MagStand Compatibility, Design & System Overview](https://support.magnetmod.com/en-US/magstand-compatibility-design-and-system-overview-3760332.md): The MagStand was designed to be a dependable foundation for your lighting setup, no matter how or where you shoot. From compatibility with everyday gear to thoughtful design details you’ll notice over time, every part of the MagStand system was built
- [MagStand Leg Base Connector system](https://support.magnetmod.com/en-US/magstand-leg-base-connector-system-4461715.md): The MagStand Leg Base Connector system is designed to make working with, transporting, and storing multiple light stands easier, faster, and far more organized. Each connector system consists of four (4) interlocking components that magnetize and mec
- [MagStand FAQ's](https://support.magnetmod.com/en-US/magstand-faqs-4127562.md): If you’re checking out the MagStand for the first time, it’s normal to have a few questions—about sizing, stability, compatibility, travel, and how it all fits into your workflow. We’ve pulled together the most common questions we hear and answered t
- [How Kickstarter Works (and What to Expect When Backing MagStand)](https://support.magnetmod.com/en-US/how-kickstarter-works-(and-what-to-expect-when-backing-magstand)-3831974.md): We’re excited to be launching the MagStand on Kickstarter, and if you’ve never backed a project before, you’re not alone. Kickstarter works a little differently than a traditional online store, so we want to walk you through what to expect and how th
- [MagStand Fulfillment & How to Complete Your BackerKit Survey](https://support.magnetmod.com/en-US/magstand-fulfillment-and-how-to-complete-your-backerkit-survey-6659376.md): We’re so excited to be moving into the fulfillment phase for MagStand! Whether you’re part of our first wave of Insider pledges or you’ll be shipping a bit later this summer, here’s everything you need to know about the timeline ahead and how to comp
- [My Card Was Not Accepted at Checkout](https://support.magnetmod.com/en-US/my-card-was-not-accepted-at-checkout-232321.md): Help! My Card Wasn’t Accepted at Checkout. Uh-oh! If your credit or debit card isn’t playing nice while you’re trying to snag some awesome MagMod gear, don’t panic! Here are a few reasons why your transaction might have been declined:. Fraud Alerts:
- [Missing Order Confirmation or Pending Order](https://support.magnetmod.com/en-US/missing-order-confirmation-or-pending-order-232319.md): If you haven't gotten your order confirmation, a very likely reason is that either there was a typo when you entered your email address, or the order confirmation email was filtered into your spam box. Those are the reasons 80% of the time. Below ar
- [How To Checkout Using PayPal](https://support.magnetmod.com/en-US/how-to-checkout-using-paypal-232294.md): Once you've selected all the items you want to purchase, we at MagMod strive to give you several convenient options for your payment. PayPal is a favorite for many people so we are proud to offer you a PayPal-integrated checkout. There are two differ
- [How to Add & Use Extend Protection Plans](https://support.magnetmod.com/en-US/how-to-add-and-use-extend-protection-plans-232284.md): MagMod offers the option to purchase an Extend Protection Plan for any item we sell. The plans offered include a 1-year, 2-year and 3-year protection options with pricing that varies per item and term length. These plans protect your MagMod gear from
- [How Do I Use MagBucks?](https://support.magnetmod.com/en-US/how-do-i-use-magbucks-232300.md): Great question! When you grab MagBucks for yourself or as a gift for a friend, you’ll receive a special code—think of it as your golden ticket for future purchases!. A Note: Right now, you can’t use just part of your MagBucks in a single transaction.
- [What to Do if an Item is Out of Stock](https://support.magnetmod.com/en-US/what-to-do-if-an-item-is-out-of-stock-794427.md): Hello, MagMod Community!. We’re thrilled to see your excitement for our MagMod gear, and we’re sorry if you’ve encountered an item that’s currently out of stock. We know how important it is to get the tools you need for your photography, so here’s wh
- [How to Use a Discount Code at MagMod](https://support.magnetmod.com/en-US/how-to-use-a-discount-code-at-magmod-794450.md): Hello, Savvy Shopper!. We love rewarding our community with great deals and discounts on MagMod gear. If you’ve got a discount code and want to know how to use it, you’re in the right place. Here’s a step-by-step guide to applying your discount code
- [How Much Does Shipping Cost?](https://support.magnetmod.com/en-US/how-much-does-shipping-cost-232327.md): Shipping fees vary depending on the weight, size, and destination of your order. Your shipping options and the associated rates will automatically be calculated when you reach the Shipping page of the checkout process. Domestic USA orders qualify for
- [How Quickly Do Orders Ship from the MagMod Warehouse?](https://support.magnetmod.com/en-US/how-quickly-do-orders-ship-from-the-magmod-warehouse-794244.md): Photo by Dan Dalstra. Hello, Photography Enthusiasts!. We know you’re excited to get your hands on the latest MagMod gear, and we’re equally eager to get it to you as quickly as possible. Here’s a rundown on how swiftly your orders move from our ware
- [How do I track my order?](https://support.magnetmod.com/en-US/how-do-i-track-my-order-232322.md): If you need to check the status of an order, or find a tracking number for your order shipment, please login or click the order link in your order confirmation email. If, for some reason, the tracking number link provided isn't working, please check
- [Where is my order?](https://support.magnetmod.com/en-US/where-is-my-order-232323.md): If you have not received your order, here are a few situations for why your shipment might be delayed, in the order they can happen:
- [Do you ship internationally?](https://support.magnetmod.com/en-US/do-you-ship-internationally-794197.md): Photo by Shannon Cain. Hello, Global Photographers!. At MagMod, we’re thrilled to know that our innovative lighting solutions are finding their way into the hands of photographers all around the world. Whether you’re capturing stunning shots in Sydne
- [Customs Fees and Duties for International Orders](https://support.magnetmod.com/en-US/customs-fees-and-duties-for-international-orders-232325.md): Customs and duties are fees applied to import goods or products into your country. This is a way for countries to collect additional fees from your pocket. It sucks, big time. Unfortunately, we have no control over these charges and cannot predict
- [Refusing Packages due to Customs Fees](https://support.magnetmod.com/en-US/refusing-packages-due-to-customs-fees-232326.md): Please be aware that customs and duties may be charged by your country upon arrival. MagMod is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are NOT included in yo
- [How do I Register my Product?](https://support.magnetmod.com/en-US/how-do-i-register-my-product-233160.md): Product registration, like most adult paperwork like taxes or voter registration, isn't an action-packed process. Some might even call it.... boring. But here at MagMod we think our rewards more than make up for a little tedium to register your coo
- [How do I submit a warranty claim for my MagMod product?](https://support.magnetmod.com/en-US/how-do-i-submit-a-warranty-claim-for-my-magmod-product-481745.md): Filing a Warranty Claim? Let’s Get You Sorted!. We want you to get the most out of your MagMod product, and if you’re facing an issue, we’re here to help! Here’s how to file a warranty claim like a pro:. Gather Your Info: Start by collecting all the
- [How do I start a Return?](https://support.magnetmod.com/en-US/how-do-i-start-a-return-794490.md): Hey MagMod Community!. We want you to love your gear as much as we do! If you need to return something, no worries—just follow these simple steps:. Check Our Return Policy: First, peek at our RETURN POLICY. You’ve got 30 days to return items in their
- [How Do I Find the Serial Number on My MagMod Product?](https://support.magnetmod.com/en-US/how-do-i-find-the-serial-number-on-my-magmod-product-232218.md): If you're having a hard time finding that elusive serial number on your MagMod product, don't sweat it. Only five of our products have a serial number, and you can find them in the following places. Angle your MagShoe 2 upwards to reveal the serial n
- [Updating your Address and Contact Information](https://support.magnetmod.com/en-US/updating-your-address-and-contact-information-801652.md): Photo by Amber Henry. Hey, MagMod Family! 🚀. Need to change your shipping address or contact info? No problem! Here's the quick and updated process:. Head over to our website and click Person Icon in the top right to access your account. Enter your
- [How to Make a Return to the Place of Purchase](https://support.magnetmod.com/en-US/how-to-make-a-return-to-the-place-of-purchase-794501.md): Hello, MagMod Community!. Need to return your MagMod gear purchased from an authorized retailer? We’ve got your back! Here’s a quick guide to make it easy:. Check the Return Policy: Before you head out, review the retailer’s return policy. Each place
- [How to login to your account and track orders](https://support.magnetmod.com/en-US/how-to-login-to-your-account-and-track-orders-1346205.md): Image by Citlalli Rico. Hey, MagMod Family! 🚀. Want to check on a current order or view your past purchases? Here’s how!. Head over to our website and click the Person Icon at the top right of the page. Enter your email address (no password needed!)
- [Can I Contact MagMod?](https://support.magnetmod.com/en-US/can-i-contact-magmod-232264.md): We've worked hard to make our support articles the best they can be to answer the questions that are important to our customers! However, we also realize that sometimes you just have a unique question and need to get a response from a real human bein
- [Can I Get MagMod Involved With My Event?](https://support.magnetmod.com/en-US/can-i-get-magmod-involved-with-my-event-232273.md): Hey there, MagMod family! We’re absolutely thrilled that so many of you love our gear and want to showcase it at your photography workshops, seminars, and trade shows. You all are what drives us, and partnering with talented photographers to share th
- [Can I Have My Photography Shared by MagMod?](https://support.magnetmod.com/en-US/can-i-have-my-photography-shared-by-magmod-232215.md): Nothing makes us smile bigger than seeing the incredible photography you create with MagMod gear! That’s why we’ve built several ways for you to share your stunning shots with the world. We love showcasing fresh and exciting photography on our websit
- [Can I still join the MagMod community if I have not purchased anything yet?](https://support.magnetmod.com/en-US/can-i-still-join-the-magmod-community-if-i-have-not-purchased-anything-yet-471495.md): Yes, absolutely! We have an active community of over 100,000 photographers on Facebook, and we welcome you to be a part of this growing group. Even if you haven't made a purchase yet, we would love for you to join us and become part of the MagMod fa
- [How to Join the MagMod Affiliate or Ambassador Programs](https://support.magnetmod.com/en-US/how-to-join-the-magmod-affiliate-or-ambassador-programs-233167.md): Ever thought, “I love MagMod’s gear, and I want to shout it from the rooftops!”? Well, you’re in luck! MagMod has two fantastic ways for photographers to partner with us. Affiliates are the life of the party! If you can’t help but rave about how easy
- [How To Clean Your MagMod Gear](https://support.magnetmod.com/en-US/how-to-clean-your-magmod-gear-232219.md): It's super easy to keep all of your MagMod products clean and looking their best. We recommend using a mild soap plus warm water and a washcloth. Everything from the silicone of our MagSnoot 2, to the polycarbonate of our Dome Gels can be cleaned thi
- [How Should I Store My MagMod Gear?](https://support.magnetmod.com/en-US/how-should-i-store-my-magmod-gear-232221.md): One of the great things about our gear is how durable it is. If you're in a hurry, shoving your modifiers into your big ol' gear bag and having them tumble around in there and get a bit squished is totally an option. They bounce back. But here are a
- [How to Separate Our Magnets and Reinstall Them](https://support.magnetmod.com/en-US/how-to-separate-our-magnets-and-reinstall-them-232216.md): At MagMod, our modifiers are powered by super-strong neodymium magnets—think herculean grip! This means they hold tight to each other, but on rare occasions, they might get a bit too cozy, especially if stored together in a gear bag or near other str
- [How Color Gels Can Improve Photography](https://support.magnetmod.com/en-US/how-color-gels-can-improve-photography-232217.md): Color Gels can be extremely effective tools to help you create unique and dynamic photographs, and they've been around since the early days of film photography. The two most common reasons why you would want to use color gels with your flash are for
- [How Can I Learn More About Using Magmod?](https://support.magnetmod.com/en-US/how-can-i-learn-more-about-using-magmod-232274.md): Here at MagMod we're firm believers in the philosophy that you're never finished learning. So whether you've been shooting with our gear for years, or you're still making up your mind about your first purchase, we have tons of great ways to learn ab